Investigating issues with AvailPro and SiteMinder channel manager connections.
Feb 22, 11:14 CETResolved - The issue has been resolved, all data was successfully synchronized.Feb 22, 09:33 CETIdentified - We have identified the underlying issue and are working on releasing a...
View ArticleInvestigating issues with Vingcard Visionline key cutter integration
Mar 24, 17:04 CETResolved - Cutting the keys via Mews is possible again.Mar 23, 18:01 CETInvestigating - Cutting the keys via Mews is not possible. To cut keys, please cut the keys directly from the...
View ArticleDegraded performance
Mar 31, 18:47 CESTResolved - This incident has been resolved.Mar 31, 15:59 CESTMonitoring - We have disabled inventory push for one of the properties. The performance should return to normal shortly....
View ArticleDegraded performance
Apr 2, 10:37 CESTResolved - The issue has been successfully resolved. The exact cause is currently uncertain as we are in contact with our service provider to confirm specific details.Apr 2, 09:46...
View ArticleWeb instance configuration issue
Jul 19, 02:19 CESTResolved - After configuration update, one web application instance (out of many) started having issues serving web requests. This lead to the system giving internal server errors...
View ArticleRate Management - Price Overrides
Jul 19, 09:05 CESTResolved - This incident has been resolved.Jul 19, 08:47 CESTUpdate - We have now resolved the issue and been able to use a backup to restore all affected adjustments from 18th July...
View ArticleCubilis synchronization issues
Jul 19, 21:08 CESTResolved - We have synchronized all inventory to Cubilis. Everything is now up-to-date with Mews.Jul 19, 17:35 CESTIdentified - We're still seeing an issue with availability and...
View ArticleOperator failing
Aug 8, 16:37 CESTResolved - This incident has been resolved.Aug 8, 15:53 CESTUpdate - We are continuing to monitor for any further issues.Aug 8, 13:30 CESTMonitoring - A fix has been implemented, new...
View ArticleSystem Unavailable
Oct 25, 00:35 CESTResolved - This incident has been resolved.Oct 25, 00:10 CESTMonitoring - We've resolved the issue and continue to monitor system health.Oct 24, 23:50 CESTUpdate - We are continuing...
View ArticleDistributor checkout flow broken
Dec 4, 10:00 CETResolved - Distributor checkout flow was broken for a subset of clients that do not require credit card details from customers on the checkout step.
View ArticleAvailPro inventory updates dont go through
Dec 6, 21:13 CETResolved - The fix was successfully deployed and all inventory data have been pushed.Dec 6, 18:46 CETIdentified - We have indentified the issue and have prepared fix which we will...
View ArticlePayment card storage issues
Jan 6, 03:34 CETResolved - As per further investigations, timing of the issue seems correlated to the outage of ISP of our card storage provider. We'll provide a detailed post-mortem together with...
View ArticleDegraded system performance
Feb 4, 17:07 CETResolved - The temporary performance degradation was resolved. It was related to upgrade of our database infrastructure to higher performance tier.Feb 4, 16:03 CETInvestigating - We're...
View ArticleRateTiger inventory upload issues
Mar 18, 23:23 CETResolved - RateTiger has fixed the issue on their side. We can see that errors are not happening anymore and inventory data uploads are being processed. We'll monitor the issue for a...
View ArticleNetwork connectivity issues
May 3, 00:13 CESTResolved - This incident has been resolved.May 2, 23:32 CESTMonitoring - The issue seems to be resolved, we're no longer seeing any errors. But we'll still be monitoring the...
View ArticleTravelClick reservations are not being processed
May 18, 00:51 CESTResolved - This incident has been resolved.May 17, 23:29 CESTMonitoring - We have identified the cause and deployed a hotfix on our side to resolve the issue. We can see reservations...
View ArticleDistributor wasn't available
May 20, 11:45 CESTResolved - Approximately at 11:45 CET we have deployed a code that introduced a fatal error in Distributor, preventing it from loading.The issue was identified immediately after and...
View ArticleStripe payment gateway has elevated error rate of their API
Jul 10, 19:40 CESTResolved - Stipe has resolved the issue, we can confirm that everything is operational.Jul 10, 19:02 CESTMonitoring - As per https://status.stripe.com/, Stripe has noticed elevated...
View ArticlePayment gateway refuses payments
Jul 15, 16:39 CESTResolved - Everything is working correctly again.We are waiting for an issue summary from PCI proxy, then we'll issue our Postmortem.Jul 15, 16:38 CESTUpdate - We are continuing to...
View ArticleSign-in issues
Aug 22, 18:59 CESTResolved - We've reverted the change that caused this problem and now everything should be operational.Aug 22, 18:46 CESTUpdate - We are continuing to investigate this issue.Aug 22,...
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